PC Technician Best Practice: General System Cleaning During Service Call

One of the things I find interesting during second in-home break/fix calls, or a recent follow-up of another technician, is how lazy PC technicians have become when it comes to a general cleaning. I have been in the business for quite a while, and I am amazed at how much positive feedback from after service surveys when doing a general

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Brighthouse Networks Charging for Home Networking?

Recently, some friends asked me about installing a wireless router on their network.  The need was to get an Xbox 360 connected to Xbox Live.  My friend currently uses a cable connection through Brighthouse Networks, and after doing some research via Google, I was shocked to find time-after-time in multiple areas, Brighthouse Networks is trying

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